Troubleshooting a Modem
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Troubleshooting a Modem

Tips for Troubleshooting a Modem If your external modem is not working, check the following: • External Modem is switched on. • The cable between the modem and the computer is properly connected. • The power cord of the modem has been properly connected into the power socket. • The modem is set to the correct mode.

Tips for Troubleshooting a Modem

If your external modem is not working, check the following:

External Modem is switched on.

• The cable between the modem and the computer is properly connected.

• The power cord of the modem has been properly connected into the power socket.

• The modem is set to the correct mode.

The external modem is not receiving the commands

If your external modem is not receiving the commands, there may be some problem with the modem cables. Try to connect the modem to the computer using a new connection cable. If the connection cable is good and still the modem is not able to receive the commands, you may not have installed the modem correctly. Go through the instruction manual and see if the modem has been installed correctly.

The Modem dials but does not connect

If the modem dials but you cannot make a connection, check the following:

• The hardware setting for both, the sending modem and the receiving modem are identical.

• The modem is dialing the correct number.

• There is no interference on the phone line, because if somebody picks up the extension phone or even if there is cross connection, the call is cancelled.

The Modem Does not get a Dial tone

If you Modem does not get a dial tone, check the following:

• The telephone is properly working.

• The phone cables are properly connected. You may have wrongly placed the line jack to the telephone and the phone jack to the phone outlet.

• The communication software had been installed correctly.

Modem is Busy or not responding

If you get error that, the modem is busy or not responding, check the following:

• The modem connection has been disconnected properly.

• The modem is not been used by any other software as the fax software.

• The modem has been installed properly.

Troubleshooting a Modem is easy but if the problem persists than take the help of a tech doctor.

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Comments (2)

A very good article. Sorry I'm out of votes.

Very helpful article! Keep up the wonderful work

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